IMPORTANT STUFF

 

Returns

Delivery

FAQ

Privacy Policy

 

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© 2017 A&R Bathrooms

NEED ASSISTANCE?

 

0191 3858008

info@arbathrooms.co.uk

 

Customer Care

A&R Bathrooms & Ceramics Ltd look forward to providing you with high level of Customer Service.

For all enquiries please contact us on either

0191 3858008 or info@arbathrooms.co.uk

DELIVERY

Our FREE careful own private vehicle delivery service covers Mainland England & Wales Only.

 We regret that in order to keep our delivery costs down, we DO NOT Deliver to: Northern Ireland or any of the Highlands, Parts of Lowlands or Channel Islands.

If you have any doubt on your postcode for delivery Please contact us prior to ordering.

  

Once you have placed your order, we will require a Current contactable number at all times, Daytime Mobile & Landline numbers to assist on driver/transport delivery services . 

PLEASE ALLOW UP TO  APPROXIMATELY 3-7 WORKING DAYS FOR YOUR DELIVERY TO ARRIVE.

Scottish deliveries may exceed the stated 7 working days.

Items Delivered via Royal Mail/Parcel Force will be dispatched same day if ordered prior to 14.00hr on a second class service unless otherwise stated.

We strongly advise ALL our customers to Neither schedule Nor commence Any installation or fitting of goods until ALL goods have arrived and been checked thoroughly by YOURSELF.

Any mis-delivered Opened Items are NOT eligible for return or exchange unless faulted.

Any Damaged OR Mis-delivered Item/s MUST be reported within 48hrs of Delivery No exceptions.

We will accept NO liability whatsoever for any costs, losses, damages or fees incurred by any party as a result of incomplete, cancelled or delayed installation and/or fitting of goods.

The installation and/or fitting of Any goods will be deemed as Your acceptance those goods arrived in perfect condition. 

RETURNS

Any unwanted / cancelled orders will be accepted ONLY within 14 days from delivery date provided they are still in the original Un-openend packaging as provided from the manufacture.

This will incur a buyer pays return collection cost of £75.00 plus our initial fee of £25.00 totalling £100.00 collection charge to use our return collection service.

This can take between 14-21 days for collection to be made, and refund will be provided after the goods have been returned to our warehouse.

All items MUST be in their Original Unopened Packaging Suitable for re-sale.

 

Alternatively you may return the goods at your own cost using a fully insured reputable transportation company with the back up of date/time stamped photo images of packages before collection and during loading collection, for both parties security should a damage claim be required.
Many Thanks

FAQ

Do you provide International delivery?

 

Sorry We Do Not ship International.

 

How do I return an item?

 

Firstly you must contact us direct and you will be further advised providing the item/s are still within the stated return time and in original un-openend packaging.

 

What is your returns policy?

 

Any unwanted / cancelled orders after delivery will be accepted ONLY within 14 days from delivery date provided they are still in the original Un-openend packaging as provided from the manufacture.

This will incur a buyer pays return collection cost of £75.00 plus our initial fee of £25.00 totalling £100.00 collection charge to use our return collection service.

This can take between 14-21 days for collection to be made, and refund will be provided after the goods have been returned to our warehouse.

All items MUST be in their Original Unopened Packaging Suitable for re-sale.

 

Alternatively you may return the goods at your own cost using a fully insured reputable transportation company with the back up of date/time stamped photo images of packages before collection and during loading collection, for both parties security should a damage claim be required.
Many Thanks

How do I track my order?

 

For Delivery updates contact our Sales on 0191 3858008 or Email info@arbathrooms.co.uk

 

 Do you do express delivery?

 

Sorry we do not expedite large orders

 

What Area do you deliver to for free?

 

Most Mainland England postcodes, Please check your postcode if you have any doubt before purchase.

Please read our shipping T&C's and if in Any doubt contact us on either: 0191 3858008 or info@arbathrooms.co.uk.